Refund policy

Last updated: July 19, 2026

The basis of this policy

Every Flag & Fortitude item is printed to order for the customer who buys it. Because there is no pre-made stock to restock, we do not accept returns or exchanges for change of mind, ordering errors, or size preference. What we do stand behind is the condition and accuracy of everything we ship.

What we cover

If your item arrives damaged, misprinted, defective, or different from what you ordered, we will make it right with a replacement or a full refund. This includes receiving a different size than the one you ordered.

What we do not cover

Change of mind, ordering the wrong size, normal wear and tear, and damage caused by care outside the instructions provided on the product page (for example, high-heat drying or ironing directly on a print).

How to make a claim

Email support@flagandfortitude.store within 30 days of delivery. Include your order number and photos of the item; if the item arrived damaged, include photos of the packaging as well. We will respond within 1 to 2 business days with a resolution. You do not need to return the original item.

Refund processing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, allow 5 to 10 business days for the refund to appear after approval.

Order cancellations and changes

Orders can be cancelled or changed only in the short window before production begins, typically within a few hours of purchase. Contact us immediately at support@flagandfortitude.store and we will try to catch it. Once production has started, an order cannot be cancelled or modified.

Incorrect shipping addresses

If an order ships to an incorrect address provided at checkout, we are unable to redirect or recover the package, and replacement is not guaranteed. Contact us and we will review what is possible.

Questions

Email support@flagandfortitude.store. We reply within 1 to 2 business days.