Frequently asked questions

Most orders arrive within 4 to 12 business days of purchase. Production takes 2 to 7 business days, and standard US shipping takes 2 to 5 once it's on the truck. These are estimates rather than promises, and busy seasons run longer.

Orders headed to Alaska, Hawaii, Puerto Rico, and US territories can take an extra 7 to 12 business days.

Shipping costs are calculated at checkout based on what's in your cart. We work with multiple print providers across America to guarantee premium quality across all product categories. Ordering a variety of different product types will inevitably hike up the shipping costs. You'll see the exact amount before you pay.

Orders over $75 enjoy free shipping. We foot the bill.

Anywhere in the United States, including Alaska, Hawaii, Puerto Rico and US territories, where transit can take up to 7 to 12 extra business days. We also ship to APO, FPO and DPO military addresses. We don't ship internationally at this time.

Yes. Military mail moves through USPS and usually takes 15 to 30 business days after production. One thing worth knowing: tracking often goes quiet once your package reaches the military mail hub. It's still moving, the updates just aren't.

When ordering, select United States as the country, put your unit and box numbers on the address line, and use AA, AE or AP as the state.

You'll get a shipping confirmation email with a tracking number as soon as your order leaves the facility. Give the link a day or two to start showing movement. Carriers scan on their own schedule.

You can also access the tracking number through your order history if you've created an account.

Different product types are sometimes printed at different facilities around the US, and each one ships the moment it's done rather than waiting around for the others. You'll get tracking for every package.

We can't guarantee delivery dates, and we won't pretend otherwise. If you're ordering for Memorial Day, the Fourth of July, Veterans Day or Christmas, place your order at least two weeks in advance. Production queues get longest right before the holidays everyone here cares about most.

Because every item is printed specifically for your order, we can't accept returns or exchanges for a change of mind or an ordering mistake. If anything shows up damaged, misprinted or different from what you ordered, contact us within 30 days and we'll replace it or refund it. That part isn't negotiable on our end.

Email us at support@flagandfortitude.store or contact us here within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, and you don't need to ship anything back. Keep it, bin it, use it for yard work.

We don't offer size exchanges for made-to-order items, which is why the size chart is worth thirty seconds before you buy. If we sent a different size than you ordered, that's our mistake and we'll fix it at no cost to you.

If a product comes in more than one size, the size chart will be accessible near the size selector dropdown.

Only in the short window before production starts, usually a few hours. Email us at support@flagandfortitude.store immediately and we'll try to catch it. Once a printer has your order, nobody can un-print a shirt.

Refunds go back to your original payment method as soon as they're approved. Depending on your bank, allow 5 to 10 business days for the amount to show up.

Open the size chart on the product page, then grab a similar shirt you already own and like. Lay it flat, measure the chest width and length, and match the numbers. Measuring a shirt you trust beats guessing every time.

Most of our apparel runs true to size with a standard unisex fit, and every product page states the exact garment it's printed on. See the size chart and product features when uncertain. Between sizes or prefer it looser? Size up.

Available sizes vary by garment, and everything offered is shown in the size selector on each product page. If the size you need isn't there for a design you want, tell us. That's how the catalog learns.

On every product page, right next to the size selector. It opens in a pop-up with flat measurements for that exact garment, not generic industry numbers.

Yes. Our apparel is printed at a US facility, and as we add new product types, they're held to the same standard: printed in the USA, no exceptions. It costs more to do it this way. We think it's worth it.

The printing happens in the USA, by American workers, on premium blank garments. Some of those blanks are manufactured overseas, which is true of nearly every apparel brand in your closet. We'd rather tell you that plainly than hide behind a vague label.

Direct-to-garment on most apparel. The ink bonds into the fabric instead of sitting on top of it, so there's no stiff plastic patch and the print moves with the shirt instead of fighting it.

Inside out, cold water, like colors. Skip the bleach and fabric softener, tumble dry low or hang dry, and don't iron directly on the print. Treat it right and it holds.

See care instructions on each product page when in doubt.

Premium blanks chosen per design for weight, feel and durability. The exact brand, fabric and fit are listed on every product page, so you know what you're getting before you pay for it.

We accept all major credit and debit cards, along with Shop Pay, Apple Pay, Google Pay, and PayPal where available. Payment is processed securely through Shopify.

Yes. Payments run through Shopify's encrypted checkout, the same infrastructure behind millions of stores. We never see or store your card number.

Not yet. We're a small operation, and we'd rather build a real one properly than promise one loosely. When it exists, it'll be worth having.

From time to time. Active codes go in the cart at checkout.

Email support@flagandfortitude.store immediately. If production hasn't finished, we can usually update it. Once a package ships to the address you gave us, we can't redirect it, but reach out anyway and we'll figure out what's possible.

Email us at support@flagandfortitude.store, or use the form on our Contact page. We handle support ourselves, so you're talking to an actual person. We aim to reply within 1 to 2 business days.