Shipping & returns
From order to doorstep
Nothing we sell exists until you order it. When you check out, your item enters the print queue at a facility in the United States, where it's printed, checked and packed before it ships. Production takes 2 to 7 business days. Standard US shipping adds 2 to 5 more once it's on the truck. Most orders arrive within 4 to 12 business days of purchase, with a tracking number for the whole ride.
That's the trade we've made on purpose: a few days of patience for gear that's printed in the USA instead of pulled off a shelf.
The exceptions worth knowing
The 4 to 12 day window covers most of the map. Alaska, Hawaii, Puerto Rico, military addresses and a few situations below run on their own clocks.
How long does shipping take to Alaska, Hawaii or the territories?
Transit there takes up to 7 to 12 business days beyond the standard window, so plan on roughly 2 to 3.5 weeks door to door. Same tracking, same carriers, longer road.
What about APO, FPO and DPO addresses?
We ship to all of them. Military mail moves through USPS and usually takes 15 to 30 business days after production. Tracking tends to go quiet once your package reaches the military mail hub; that's normal, and it's still moving. Use United States as the country, your unit and box numbers as the address, and AA, AE or AP as the state.
My tracking hasn't updated in days. Is my order lost?
Probably not. Carriers scan between hubs on their own schedule, and USPS in particular can go silent for several days and then deliver like nothing happened. Packages are rarely lost. Mostly they're just quiet. If nothing has moved for 7 business days (10 for Alaska and Hawaii, longer for military mail), email us at support@flagandfortitude.store with your order number and we'll chase it.
What happens if my package really is lost?
If tracking never shows delivery and the carrier confirms it's gone, we print and ship a replacement at no cost to you. If tracking says delivered but there's nothing at your door, give it 48 hours first: check with neighbors and your mail room, since USPS sometimes marks packages delivered a day early. Still nothing? Contact us and we'll sort out what's possible.
Do you deliver to PO boxes?
Yes for most orders, since they ship through USPS. If a specific item ever can't, we'll reach out before it becomes your problem.
I gave you the wrong shipping address.
Email support@flagandfortitude.store the moment you notice. Before production finishes, we can usually correct it. Once a package ships to the address on the order, we can't redirect it, but reach out anyway and we'll figure out where things stand.
Shipping
The exceptions worth knowing
The 4 to 12 day window covers most of the map. Alaska, Hawaii, Puerto Rico, military addresses and a few situations below run on their own clocks.
How long does shipping take to Alaska, Hawaii or the territories?
Transit there takes up to 7 to 12 business days beyond the standard window, so plan on roughly 2 to 3.5 weeks door to door. Same tracking, same carriers, longer road.
What about APO, FPO and DPO addresses?
We ship to all of them. Military mail moves through USPS and usually takes 15 to 30 business days after production. Tracking tends to go quiet once your package reaches the military mail hub; that's normal, and it's still moving. Use United States as the country, your unit and box numbers as the address, and AA, AE or AP as the state.
My tracking hasn't updated in days. Is my order lost?
Probably not. Carriers scan between hubs on their own schedule, and USPS in particular can go silent for several days and then deliver like nothing happened. Packages are rarely lost. Mostly they're just quiet. If nothing has moved for 7 business days (10 for Alaska and Hawaii, longer for military mail), email us at support@flagandfortitude.store with your order number and we'll chase it.
What happens if my package really is lost?
If tracking never shows delivery and the carrier confirms it's gone, we print and ship a replacement at no cost to you. If tracking says delivered but there's nothing at your door, give it 48 hours first: check with neighbors and your mail room, since USPS sometimes marks packages delivered a day early. Still nothing? Contact us and we'll sort out what's possible.
Do you deliver to PO boxes?
Yes for most orders, since they ship through USPS. If a specific item ever can't, we'll reach out before it becomes your problem.
I gave you the wrong shipping address.
Email support@flagandfortitude.store the moment you notice. Before production finishes, we can usually correct it. Once a package ships to the address on the order, we can't redirect it, but reach out anyway and we'll figure out where things stand.
Returns & Refunds
Made to order, made right
Every item is printed for your specific order, so there's no warehouse shelf to return things to. What we cover instead is everything that's our fault: damage, misprints and wrong items, with no return shipping required. The formal wording lives in our [Refund Policy] and [Shipping Policy]; the rules are the same, there's just more lawyer in them.
How do I report a problem with my order?
Email support@flagandfortitude.store within 30 days of delivery. Include your order number and photos of the item and, if it arrived damaged, the packaging. We'll reply with a replacement or a full refund, your choice where both make sense. You keep the original either way.
What's covered and what isn't?
Covered: items that arrive damaged, misprinted, defective, or different from what you ordered. Not covered: ordering the wrong size, changing your mind, normal wear, and prints that met the dryer's highest setting. The care instructions are on every product page for a reason.
Do you do exchanges?
Not for made-to-order items, including size swaps, which is why the size chart earns its thirty seconds before you buy. If we sent something different from what you ordered, that's ours to fix, free.
Can I cancel or change my order?
Only in the short window before production starts, usually a few hours. Email us immediately and we'll try to catch it. Once a printer has your order, nobody can un-print a shirt.
When will I see my refund?
We approve refunds as soon as the problem is confirmed. From there, your bank takes 5 to 10 business days to show the money back on your original payment method.
Support
Something we didn't cover?
The FAQ handles the quick questions. For everything else, send us a message. A person answers.